Last updated: 29 September 2026

1. Introduction

This policy explains how you can return products purchased on cartdeal.shop and how refunds are handled.

It forms part of our Terms and Conditions of Sale and does not limit, in any way, the rights you have as a consumer under Italian Legislative Decree 206/2005 (the "Consumer Code") and other applicable laws.

This policy covers three different situations, each with its own rules.

The first is changing your mind, when you exercise your right of withdrawal (Sections 2–7). The second is receiving a damaged, defective or incorrect product (Sections 8–9). The third is cancelling an order before it is shipped (Section 11).

2. Your Right of Withdrawal

You have the right to withdraw from your purchase within 14 days, without giving any reason.

The period starts from the day on which you, or a person you have indicated other than the courier, receive the products.

If your order was delivered in several shipments, the period starts from the delivery of the last one.

To withdraw, send us a clear statement of your decision by email to [email protected] before the 14-day period expires.

To help us process your request quickly, please include your order number, your full name and the product(s) you wish to return.

You can use the model withdrawal form available on our Right of Withdrawal page, but you are not required to.

Your withdrawal takes effect as soon as you send the notice: it does not need to be approved by us.

We will confirm receipt by email and send you instructions for the return.

3. Returning the Products

Please send the products back to us within 14 days of notifying your withdrawal, using the address provided in our return instructions.

You are responsible for packing the items carefully so that they are not damaged in transit.

We recommend using a tracked shipping service and keeping proof of shipment.

The products remain your responsibility until they reach us, so tracking protects you in case a parcel is lost.

Unless we have agreed otherwise, the direct cost of returning the products is borne by you.

4. Condition of Returned Products

You are welcome to handle and inspect the products as you would in a shop, to the extent needed to check their nature, characteristics and functioning.

Please return them complete with all accessories, manuals and parts and, where possible, in their original packaging.

If a product has been used beyond what is necessary to inspect it, or is returned damaged or incomplete, the return will still be accepted, but we may deduct from the refund an amount corresponding to the reduction in value of the product.

We will always explain the reason for any deduction, with photos where relevant.

5. When Withdrawal Does Not Apply

In accordance with Article 59 of the Consumer Code, the right of withdrawal does not apply to certain products.

These include:

• products made to your specifications or clearly personalised;
• products that may deteriorate or expire rapidly;
• sealed products that cannot be returned for health or hygiene reasons once unsealed after delivery.

Where any of these exceptions applies to a product, this will be clearly indicated on its product page.

6. Refunds

We will refund all payments received, including the cost of standard delivery, without undue delay and in any case within 14 days of receiving your withdrawal notice.

If you chose a delivery method more expensive than our standard option, we will not refund the additional cost.

We may withhold the refund until we have received the returned products or until you have sent us proof of shipment, whichever comes first.

Refunds are made using the same payment method you used for the purchase, unless you expressly agree to a different method, and at no additional cost to you.

After we issue the refund, it may take a few business days to appear in your account, depending on your bank or payment provider.

7. Haven't Received Your Refund?

If you have not received your refund within the expected time, please check your bank or card statement first, then contact your bank or payment provider, as processing times can vary.

If the refund still has not arrived, write to us at [email protected] with your order number and we will look into it straight away.

8. Damaged or Defective Products

If a product arrives damaged or develops a defect, you are protected by the legal warranty of conformity, which lasts 24 months from delivery.

This is separate from the right of withdrawal and applies even after the 14-day period has expired.

Please contact us at [email protected] as soon as possible, and in any case within two months of discovering the defect.

Describe the problem and, where possible, attach photos or videos.

You are entitled, free of charge, to repair or replacement of the product.

Where this is not possible or is not carried out within a reasonable time, you may choose a price reduction or a full refund.

In these cases, all return shipping costs are borne by us.

More details are available on our Warranty and Replacement page.

9. Incorrect Items

If you receive a product different from the one you ordered, please let us know as soon as possible at [email protected] .

We will arrange for the incorrect item to be collected or returned at our expense and send you the correct product.

If the correct product is no longer available, we will refund you in full.

10. Exchanges

If you would like a different size, colour or model, the quickest option is to return the original product under your right of withdrawal and place a new order.

Alternatively, you can contact us to request an exchange, which is subject to product availability.

11. Cancelling an Order

You can cancel your order free of charge at any time before it is shipped by writing to [email protected] with your order number.

We will confirm the cancellation and refund the full amount paid.

Once the order has been shipped, it can no longer be cancelled, but you can still exercise your right of withdrawal after delivery, as described in Section 2.

12. Contact

For any questions about returns or refunds, please contact:

WEPROD S.R.L.
Via Ferrante Imparato 190, Edif. 3
Condominio Napoli Est, P3 Int. 301
80146 Napoli (NA)
Italy
VAT Number: IT10883491218
Email: [email protected]