Last updated: 29 September 2026

1. Introduction

This Shipping Policy explains how and where we ship orders placed on cartdeal.shop, how long delivery takes and what to do if something goes wrong.

It forms part of our Terms and Conditions of Sale and does not affect your rights as a consumer under applicable law.

2. Order Processing

Orders are processed within 1–2 business days of payment confirmation.

During this time, each order is verified, checked and carefully packed for shipment.

Orders are processed on business days only (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays are processed on the next business day.

3. Where We Ship

We offer shipping to destinations worldwide, including countries within and outside the European Union.

Delivery availability may depend on the destination, applicable shipping restrictions and the availability of a suitable courier service.

If you have any questions about delivery to your country, please contact us at [email protected] before placing your order.

4. Delivery Times and Costs

Estimated delivery times start from the date of shipment, not the date on which the order was placed.

Shipping costs vary depending on the destination and the characteristics of the shipment.

The applicable shipping cost will be communicated by our operator and made known to you before you confirm your purchase, so that you can review the total amount payable before completing the order.

We do not currently offer free shipping.

Our estimated delivery time is up to 7 business days from shipment. Delivery times are estimates and may occasionally be longer during peak periods or due to courier delays.

In any case, unless otherwise agreed, we will deliver your order within 30 days of the conclusion of the contract.

If we fail to do so, you may set an additional reasonable deadline and, if the order still does not arrive, cancel it and receive a full refund, as provided by Article 61 of the Consumer Code.

5. Customs Duties for Non-EU Destinations

Orders shipped within the European Union are not subject to customs duties between EU Member States.

For orders shipped to destinations outside the European Union, import duties, taxes or customs fees may be charged by the local authorities on delivery.

Where these costs are not included in the price shown before purchase, we will clearly inform you before you complete your order.

Customs procedures may also affect estimated delivery times for non-EU destinations.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your delivery.

If you have not received your tracking details within 14 business days of placing your order, please check your spam or junk email folder first.

If you still cannot find them, contact us at [email protected] and include your order number.

7. Shipping Address

Please make sure that the shipping address you provide at checkout is complete and accurate, including the house number, postcode and any details the courier may need, such as an intercom name or floor.

If you notice an error, contact us as soon as possible. We can change the address free of charge as long as the order has not yet been shipped.

If a delivery fails because the address provided was incorrect or incomplete, or because the parcel was not collected after the courier's delivery attempts, the parcel may be returned to us.

In that case, we will contact you to arrange a new shipment, the cost of which may be charged to you, or to refund your order, less the original shipping costs.

8. When Delivery Is Complete

The risk of loss or damage to the products passes to you only when you, or a person you have designated other than the courier, take physical possession of them.

Until then, the products remain our responsibility.

9. Delivery Problems

When your parcel arrives, please check that the packaging is intact.

If it looks visibly damaged, we recommend accepting it "with reservation" or noting the damage on the courier's delivery receipt, and taking photos.

If your order is significantly delayed, lost or arrives damaged, please contact us as soon as possible at [email protected] , including your order number and, where relevant, photos of the parcel and its contents.

We will investigate the issue with the courier.

If the parcel has been lost or damaged in transit, we will send you a replacement or refund you in full, at no cost to you.

10. Circumstances Beyond Our Control

Delivery times may occasionally be affected by events beyond our control, such as disruptions in the logistics network, extreme weather, strikes or public holidays.

In such cases, we will keep you informed and do everything we can to minimise delays.

This does not affect your right to cancel the order if delivery does not take place within the time limits described in Section 4.

11. Changes to This Policy

We may update this Shipping Policy from time to time.

The version in force when you placed your order will apply to it.

The date of the latest update is shown at the top of this page.

12. Contact

WEPROD S.R.L.
Via Ferrante Imparato 190, Edif. 3
Condominio Napoli Est, P3 Int. 301
80146 Napoli (NA)
Italy
VAT Number: IT10883491218
Email: [email protected]