Last updated: 29 September 2026

1. Introduction

This page explains the warranty that covers products purchased on cartdeal.shop and how to request a repair, replacement or refund if a product is defective.

All products are covered by the legal warranty of conformity provided by Articles 128 et seq. of Italian Legislative Decree 206/2005 (the "Consumer Code").

2. What the Legal Warranty Covers

We are responsible for any lack of conformity that exists at the time of delivery and becomes apparent within the warranty period.

A product is not in conformity if, for example, it has a manufacturing defect or does not work properly.

It is also not in conformity if it does not match the description, quantity or quality shown on the Website, or if it is not fit for the purposes for which products of the same type are normally used.

Finally, it lacks conformity if it does not offer the quality, performance and durability you can reasonably expect, or if it is supplied without the accessories, instructions or installation guides you can reasonably expect.

A lack of conformity resulting from incorrect installation is also covered where the installation was carried out by us, or by you following instructions that were incorrect or incomplete.

3. Warranty Period

The legal warranty lasts 24 months from the date of delivery.

Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, so you do not need to prove it, unless this is incompatible with the nature of the product or the type of defect.

After the first year, you may be asked to show that the defect already existed at delivery.

To preserve your rights, you must report the defect to us within two months of discovering it.

Legal action to enforce the warranty must be brought within 26 months of delivery.

4. What the Warranty Does Not Cover

The legal warranty does not cover damage or malfunctions caused after delivery by:

• improper use or misuse of the product;
• failure to follow the product's instructions;
• accidents or accidental damage, such as drops, impacts or liquid damage;
• repairs or modifications carried out by unauthorised persons;
• normal wear and tear from regular use.

5. How to Report a Defect

Please write to [email protected] as soon as you notice the problem.

To help us resolve it quickly, please include:

• your order number;
• the product concerned;
• a description of the defect and when it appeared;
• photos or videos showing the problem, where possible.

If any information is missing, we will simply ask you for it.

We will acknowledge your request within 14 business days.

6. How We Verify the Claim

We will review your request and may ask for additional information.

In some cases, we may need the product to be returned for inspection.

If so, we will send you prepaid return instructions or arrange a collection. The costs are borne by us.

7. Your Remedies

If the product is not in conformity, you are entitled, free of charge, to have it brought into conformity by repair or replacement, at your choice.

The only exception is where the remedy you choose is impossible or would impose disproportionate costs on us compared to the alternative. In that case, we will explain why and offer the other remedy.

The repair or replacement will be carried out within a reasonable time from when you inform us of the defect, and without significant inconvenience to you.

Our target is to complete it within 60 days of receiving the product.

You are entitled to a proportionate price reduction or to terminate the contract and receive a full refund in any of the following cases:

• repair or replacement is impossible or disproportionate;
• we have refused to carry it out, or have not completed it within a reasonable time;
• the defect reappears despite our attempt to fix it;
• the defect is so serious that an immediate price reduction or termination is justified.

The right to terminate the contract does not apply where the lack of conformity is only minor.

In that case, you remain entitled to repair, replacement or a price reduction.

Refunds are made using the original payment method, without undue delay.

8. Shipping Costs

For valid warranty claims, all shipping costs for returning the defective product and sending the repaired or replacement product are borne by us.

If, after inspection, the problem turns out not to be covered by the warranty (for example, because it was caused by accidental damage), we will explain the reasons in writing.

Before incurring any costs on your behalf, we will inform you of any costs for returning the product to you, or of an estimate for a paid repair, and we will only proceed with your agreement.

9. Returning a Product Under Warranty

If a return is needed, please pack the product carefully to avoid further damage during transport.

Include the accessories that are relevant to the defect, and send it back following our instructions.

If you are unable to send it within the timeframe indicated, just let us know and we will find a solution together.

10. Manufacturer's Warranty

Some products may also come with a commercial warranty from the manufacturer or from us.

Where available, its conditions, duration and territorial scope are indicated on the product page or in the documentation included with the product.

A commercial warranty is in addition to the legal warranty and never replaces or limits it.

You can always choose to rely on the legal warranty with us.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of profit, that are not a direct consequence of the lack of conformity.

This does not limit our liability for wilful misconduct or gross negligence, for death or personal injury, for defective products under product liability rules, or in any other case where liability cannot be excluded by law.

12. Your Statutory Rights

Nothing on this page limits or excludes your rights as a consumer under the Consumer Code or other applicable law.

For more information on complaints and dispute resolution, see our Product Complaints and Disputes page.

13. Contact

For warranty claims and replacement requests:

WEPROD S.R.L.
Via Ferrante Imparato 190, Edif. 3
Condominio Napoli Est, P3 Int. 301
80146 Napoli (NA)
Italy
VAT Number: IT10883491218
Email: [email protected]